Staff of Cairnhill Towers in particular Livia Choo

“I am writing to express our gratitude for the excellent service received on our recent two-and-a-half week stay at Cairnhill Towers. Everyone, from the cleaning staff to the security guards, were very cheerful, friendly, and always quick to help. Because we were travelling with two small children, their assistance was really appreciated.

“Of special mention, we wanted to express our gratitude to Livia Choo, Hospitality Services Officer. Livia was a delightful person and brightened up the whole complex. Her flexibility, efficiency, and service were of a level I have not seen in hotel staff in my frequent travels to Singapore over the last three years. She was prompt and helpful in following up any questions we had and always went out of her way to do a little bit extra. With service like that we will certainly be back.”

Mr Brendan Dowd & Ms Nicolle Germano, Cairnhill Towers

Daley Kok
Sales Executive (Team Leader)

“My spouse and I decided to move to Bishan because of the schooling needs of our son. After several months of looking for apartments in Bishan, we decided to buy a unit at Rafflesia.

“I was most impressed with your sales staff, Daley Kok, Sales Executive (Team Leader), who served me throughout the buying process. He was professional and yet patient in trying to understand my needs. He took time to show me several units and always showed a friendly disposition to ensure I made the right choice. He also followed up diligently with additional information for me.

“I wish to commend Daley Kok for his professional and friendly service and I know that Far East will continue to provide customers with this kind of friendly service that Daley Kok had shown, in the years ahead.”

Mr Jason Tan Thuan Buan, Rafflesia

LevelOne Promotions Team

“Thank you so much for replying to my mail and helping me to obtain the tickets to the School of Rock preview. Thank you so much! LevelOne Promotions Team rocks! I greatly appreciated what you have done for me as I did not expect a reply. I am very satisfied with what you did for me. Thank you again and again. I will never miss any contest held by you all again because you all are just so helpful and friendly! Thank you for the last time! I love you all at LevelOne Promotions.”

Ms Annabel Loh, LevelOne

Suresh s/o Chendu
Guest Services Officer, Regency House

“I’m writing this Thank You note to recognise a very helpful person from your organisation.

“I was back late and found that my classmate had locked me out of our apartment by accident. I tried calling her on her mobile but it was turned off. I rang the doorbell but drew no response.

“I went down to the lobby to call up to the room only to recall that only the day before I took out the telephone line in her room in order not to disturb her. No wonder she did not pick up my calls.

“At this moment, the gentleman on duty, Suresh s/o Chendu, helped me out. He tried to open the door for me. After a few unsuccessful attempts, he opened another room for me for a short sleep since I will be checking out the next morning at around 8am. He is even so considerate as to bring me new towels.

“I just want to write this letter to recognise all he did and wish him good luck and all the best.

“Please convey my sincere appreciation to Suresh for helping me out of an unusual situation.”

Ms Tina Shao, Regency House

Jeffrey Teo Chin Yong
Hospitality Officer, Property Services Division

"My wife and I have been living in Leonie Condotel since September 2000. We are leaving next week and want you to know how grateful we are to Jeffrey Teo Chin Yong. He has handled all our requests in a friendly and helpful manner. Our calls to his office to report any problems have been dealt with quickly and efficiently. He always gives us the impression that nothing is too much trouble.

"We have lived in many apartment blocks over the years and know the management offices provide a key service to tenants. In our opinion Jeffrey provides exemplary service and is a credit to Far East Organization."

Mr Christopher James and Ms Morag Campbell, Leonie Condotel

Raymond Lee
Marketing Executive, Marketing & Business
Development Division

"I would like to express my thanks to Mr Raymond Lee for his outstanding customer service.

"Raymond showed great professionalism and initiative throughout our dealings and meetings. He not only showed great professionalism while conducting a site viewing, but also great patience in answering all my queries. He ensured that minor details, such as prompt delivery of the floor plan and conveying my enquiries to the architect about the structure of the building, were attended to. I was also very impressed with his after-sales services that most sales people render reluctantly."

Mr Quek How Lang, Eunos Technolink

Front Desk Reception Staff at Central Square Apartments especially Seow Yen Nee

“My team and I are Credit Suisse First Boston’s employees. We were in Singapore for two months and got a chance to stay in your Central Square Service Apartments at Havelock Road. I would like to take this opportunity to say that all the front desk staff were absolutely good and we faced no problems during our stay. I would like to mention one of the Front Desk staff, Yen Nee, whose quality of service was praised by all members of our team. We look forward to coming back for another pleasant stay in your apartments.”

Mr Ganesh Murugan, Credit Suisse First Boston

Mustafa Abdul Rahman and all friends at Orchard Parksuites

“The time has come for us to move back to Sydney and it breaks our heart to leave you all behind. From the first day we moved in, you showed and gave loving, caring and friendly service not only to us, but also to our friends and relatives. You made us feel at home, Our Home Away From Home. We will miss you all, from the manager to the security, engineering, housekeeping and front office staff. All of you made us feel loved.

“We also wish to thank Mustafa who has put up with my complaints. I know I was a pain sometimes (but just a little). Front Desk for the network, Geraldine Teo and Kew Wai Leong. The security staff for the way they always say hello no matter what time or day it was.

“Most importantly, I would like to bring your attention to the most outstanding service we received from Brenda Chung, Ahmad bin Basuni, Alice Lim and my adopted daughter Julie Wee with her sweet voice and helpfulness. Brenda has handled my complaints in the most professional manner. Ahmad has always managed to solve my husband’s picture-hanging problems. Alice made sure our home was always clean. Many thanks to Irene Lim who has made us feel important and thanks for the lunch. Special thanks also goes to my dearest Cindy Tan for her past service.

“Thank you very much for making our stay here pleasant. We will miss the days and treasure the memories of our stay in Orchard Parksuites. Do not think that we will never come back to haunt you again.

“You are our Friends, Yesterday, Today and Forever.”

Mr & Mrs Greg and Annie Soghomonian, Orchard Parksuites

Kew Wai Leong, Guest Services Officer
Hamdan Hamzah, Doorman/Bellhop

"On Wednesday morning I had to drop in to Wisma Atria to pick up a bouquet of flowers for a wedding ceremony that I have to attend later that morning.

"As I was rushing for time, the bellhop at Orchard Parksuites (OPS), Hamdan Hamzah, kindly allowed me to leave my car at the service road outside the lobby. Unfortunately, after picking up the flowers, a heavy downpour prevented me from getting back to my car. I had to call OPS front office for help as I couldn't wait for the rain to stop as the time for the start of the wedding ceremony was drawing close.

"Your staff Kew Wai Leong came immediately with umbrellas and got himself thoroughly drenched. He took my car key and went back to OPS and drove my car over to Wisma so that I wouldn't get drenched. The umbrellas would not have helped because of the heavy rain and gusty wind.

"I am grateful to both Hamdan and Leong for going out of their way to assist me when I was caught unprepared in an urgent situation.

"You must be very proud to have such commendable service people under your charge."

Mrs Law Siok Hwee